Customer Reviews

Techs seem to be experienced, on time and courteous and get the job done. Thanks

They are always there when promised. The companies personnel returns phone calls promptly and usually I am able to talk to service dept or get technical help when needed.

Grasten showed up with-in hours to replace my battery before Harvey hit. They are and will always be my go to people.

Your did an excellent job and when you put the unit it went just as plan to what your service personnel said it would

Have used Grasten for the original install and servicing of our generator. Product and associated work and customer service has always been excellent. Recommend to anyone need a generator or service.

Reliable, professional, great customer service

Very forthcoming in pricing expectations. Had an issue with our generator that it wouldn’t start after an outage. Even though we were past the warranty and not under a maintenenace contract, they came out to fix it that morning. I have been under contract ever since.

…they stand behind their product – the installation was excellent. The product adds piece of mind and we have “enjoyed” power outages now for several years.

Very efficient, on time , courteous ,

Install a year and a half ago went without a hitch. Grasten obtained all permits and was present for each phase. Their technician, Jordan, was on time, professional and answered questions I had without hesitation. We haven’t had any problems, but based on what Grasten has done so far, I don’t doubt they would stand by the product (General Whole Hose Generator)